Returns & Refunds Policy
Last updated: September 2026
We want you to love your Nocturely products. If something isn't right, we'll make it right.
Return Window
We accept returns within 30 days of delivery on items that are unused, in their original condition, and in original packaging.
How to Start a Return
- Email us at hello@nocturely.com with your order number and reason for return.
- We'll respond within 1–2 business days with return instructions and a return shipping label.
- Pack your item securely and drop it off at the designated carrier location.
- Once received and inspected, your refund will be processed within 3–5 business days.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the refund.
Exchanges
We're happy to exchange items for a different size or color where available. Please contact us to arrange an exchange.
Non-Returnable Items
- Opened supplements or consumable products
- Items marked as final sale
- Gift cards
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 7 days of delivery with photos and we'll send a replacement or issue a full refund at no cost to you.
Questions?
Contact us at hello@nocturely.com. We're here to help.