Refund policy

Return & Refund Policy

At Nocturely, we want you to be satisfied with your purchase. Because we work with multiple fulfillment partners and sell personal-use sleep, wellness, and CPAP accessories, return eligibility may vary depending on the product and its condition.

Return Requests

Please contact us at help@nocturely.com before returning any item. Return requests should be submitted within 30 days of delivery. Items must generally be unused, unworn, unopened where applicable, and in their original condition and packaging.

Do not send a product back to the address shown on the shipping package unless Nocturely specifically instructs you to do so. Our fulfillment partners operate from different locations, and unauthorized returns may not be received or processed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact help@nocturely.com as soon as possible. Include your order number, a description of the issue, and clear photos or video when appropriate. We will review the issue and, when approved, arrange an appropriate replacement, refund, or other resolution.

Personal-Use and Hygiene-Sensitive Products

For health and hygiene reasons, certain opened or used personal-use products may not be eligible for return. This may include CPAP masks and mask components, nasal accessories, tubing, filters, sleep masks, mouth or facial accessories, and other products that come into direct contact with the face, nose, mouth, or body.

Unopened and unused products in these categories may still be eligible for return, subject to our review and applicable law.

Non-Returnable Items

Items that have been used, altered, damaged after delivery, or returned without authorization may not qualify for a refund. Products marked final sale or otherwise identified as non-returnable at the time of purchase are also not eligible for return, except where required by law.

Return Shipping

If a return is approved, we will provide return instructions and the appropriate return destination. Return shipping costs may be the customer’s responsibility unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise. Original shipping charges are generally non-refundable.

Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible at help@nocturely.com. We will try to accommodate your request, but cancellations or changes cannot be guaranteed once an order has entered processing or has been submitted to a fulfillment partner.

Refunds

Once an approved return is received and reviewed, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund to your account.

If you have not received an approved refund after a reasonable processing period, please contact us at help@nocturely.com.

Questions

For return or refund questions, contact:

Nocturely
help@nocturely.com

This policy does not limit any rights you may have under applicable consumer-protection laws.